Services

At West Century IT Solutions, we are a talented group of specialists that lightens the technological load for a number of clients, providing managed services and solutions to help them get on with the business of doing business.

Managed services are the way of the future because they allow companies to discover and address technical issues before they can take a negative toll on your business. Thanks to proactive service and regular maintenance, you can rest assured your computer network will run smoothly and efficiently.

Technology changes at a lightning-fast pace. Technical marvels have increased productivity and collaboration but keeping up with the evolving landscape can be both challenging and time-consuming. Additionally, as a business grows, its IT requirements will inevitably change. Allowing West Century IT Solutions to shoulder some of the responsibility can help reduce and control costs, provide scalability while increasing efficiency and competitiveness.

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What are the benefits of Managed IT?

Managed IT Services have become popular, as many companies either don’t have the resources or find it cost-prohibiting to hire staff, purchase and maintain expensive equipment, keep software and systems up and running, manage security, and make executive decisions about complex subjects that affect their bottom line.

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With our Managed IT Services, you’ll be paying the same amount regardless of how much support you need each month. This means you’ll know exactly what to budget and exactly what service you’ll receive, allowing you to be more flexible when investing in other areas of your business.

An IT budget consists of many items, including:

  • hardware costs
  • software and network infrastructure
  • maintenance costs
  • IT labor

The managed service model allow businesses to easily predict their IT expenses on a monthly basis and are able to better plan and budget for larger IT projects and improvements.

Managed IT Services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront, you pay for the service through a low monthly investment. Because the service is an operational expense and not a capital expenditure, you don’t have nearly as many resources tied up in managing your business technology. Plus, updating to new software is included in your service, meaning you won’t incur additional charges just for keeping your technology up-to-date.

As business owners and IT directors, you look to technology to improve productivity and enhance the way you do business. When your technology doesn’t do that, there’s a problem.
Anytime your users can’t work, you lose money. According to IDC’s data, unplanned downtime costs organizations $58,118 per year for every 100 users. The average employee was losing 12.4 hours a year due to server downtime and 6.2 hours a year for network downtime. By implementing Managed IT Services, they were able to reduce server and network downtime by more than 85 percent.

This benefit is in direct relation to staff productivity and specifically related to your IT department. All too often, we see IT staff consumed with resolving user issues or fixing malfunctioning equipment. These tasks take their focus off their core responsibilities. By outsourcing the tasks and management of your IT environment to a managed services provider, your staff – those in IT and those not in IT – can remain focused on the more important priorities.

Switching to a Managed IT provider reduces infrastructure costs in a number of different ways. When a Managed IT provider takes control of your infrastructure, you are able to downsize the amount of infrastructure you have on-site by using their data centers. You not only save on the cost of the hardware, but also on the energy it uses and the space required to house it.

Additionally, you’ll see savings related to licensing, training and consulting. All of these needs are covered by a single, monthly investment. These services don’t go away to save you money, but rather, they are all streamlined and better managed via a single provider.

This is a major and important benefit to managed IT services. Business owners have little to no time to spend thinking about their IT infrastructure, worrying about things such as the dependability and speed of the network connections, and other concerns. By working with an MSP they are afforded the luxury of all-day, every-day, around-the-clock coverage.

Security solutions and services such as RMM are always working to detect potential threats, vulnerabilities, or potential disturbances. When you provide fully managed IT support, bugs and issues can most often be troubleshot and remediated before they are ever a concern to the business owner. Owners are happy to pay for such a service, as CEOs and others have no time to be verifying that backups are done properly. It has become more than clear that data management on the cloud is expected to yield more managed services revenue in the coming year, and when business work with the right MSP they are able to take advantage of proactive business continuity solutions by combining RMM intelligence with regular and encrypted backups, cloud computing, and virtualization.

As your business grows, its support structure needs to grow, too. When you use a Managed IT Service you can scale your business up or down with nothing more than a simple discussion with your provider. If you hire on 10, 15 or even 50 employees, they can support them. Similarly, if you’re not using a certain application in cloud computing, you can easily get rid of it.

Managed IT service is the ultimate in flexibility, capable of expanding and contracting based on your business needs. This is particularly useful in your business’s early years and during periods of significant growth when things can change at a moment’s notice.

There are so many variations of technology that store and transmit data nowadays, including tablets, operating systems, servers, smartphones, laptops and more. Because data is stored and transmitted on these devices it means their security is critical. Many business owners live in fear that they will fall victim to a security breach. As a managed service provider it is your job to make them well aware of the risks, sharing examples that have been highlighted in the media and explaining how their data and compliance practices are compromised when such an event arises.

It is also crucial you address the business owners concerns about compliance, especially in industries such as health and legal, where compliance is a major concern. For these people it is important they work with a provider that is HIPAA compliant and in addition, can implement other ways to supplement additional managed security protocol, policies, and procedures.

Video Conferencing Solutions

West Century IT Solutions can evaluate your needs and install the best professional video-conferencing solution in the market today. We work exclusively with Poly products to bring our clients the most reliable equipment so you don’t have to worry about complicated and unreliable solutions that only works half of the time.

What is the point of a meeting or a telephone call? Is it to communicate or facilitate learning and understanding? Could it be to strengthen an existing relationship or simply to get things done? If your company is still using audio-conferencing as a primary communication tool, or if you as an executive, personally, haven’t fully considered the benefits of the shift to video conferencing, don’t wait any longer. 

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Why do I need to buy anything? Our users just bring their laptop into small meeting rooms for video collaboration.
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Video from a laptop webcam is an ok experience for one person, but it’s a terrible experience for two or more people in the room. It’s hard to get everyone on camera, the images are fuzzy, the audio is tinny, and people can’t see clearly. The only way to have an effective video call with more than one person in the room is to use a device that’s designed for it.
We currently use a competitor’s solutions in our meeting rooms which are lower cost.
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Are you happy with the less expensive solution you are currently using? Why did you choose the competitive product? What’s working well? What’s not? Can your video bar eliminate background noise? Does the video call quality reflect the quality of your brand? Our video conferencing products and solutions out perform our top competitors. You will be shocked at how much better our Poly family of product is.
My company uses dedicated PCs in our rooms and have been able to manage our devices effectively.
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Just because you can do it, does not mean that you should do it. Here you can mention the common headaches associated to managing additional PCs. The Poly X family video bars allow for streamlined deployment, and huge reduction in cables, security risks and support.
The platform that we use is not a part of your native experience.
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That is perfectly ok. The Poly Video App provides provides an outstanding user experience that can connect to almost any video platform.
We use Zoom today, but what if we want to switch in the future? We don’t want to risk having to replace our hardware.
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Not to worry, Poly Studio X family provides investment protection. You can use the Poly video app to connect to almost any video platform or switch your partner app at any time.
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No need for another PC or Mac

Eliminate the headache of managing in-room PCs or Macs. All-in-one means a huge reduction in cables, virus-scans, patches and performance issues.

Simple deployment and infinite scalability

Get any small or medium room up and running in minutes, with simple setup process and all-in-one design.

Purpose built to run native apps

With a familiar user interface from leading cloud video providers like like Zoom, Microsoft Teams and GoToRoom, IT will see less support tickets and higher utilization.

Lower costs and fewer IT resources

No more frantic support calls when a meeting is about to start, Poly Studio X family just works. A dedicated video appliance lets your team focus less on support and more on strategy.

Easy manageability

The Poly cloud device management services streamline your global deployment and ensures your systems are always ready to go, adding additional features and enhancements.

Poly video solutions make meetings a breeze. Use cloud video apps for a full experience with all the features you know and love. Or use standards-based SIP and H.323 compatibility to connect to different cloud video services throughout your day, including Zoom Rooms, Microsoft Teams, GotoRooms and many others.

Cloud Solutions

Cloud computing is already an important aspect when it comes to many established companies’ IT set up, but it can be particularly effective for small and growing businesses too.

Top 10 Benefits of Cloud Computing for Businesses

  1. Cloud hosting saves you money
  2. Instantly scalable resources and pay as you go pricing
  3. Strategic competitive advantage
  4. High Availability
  5. Lightning fast performance
  6. Lightning fast performance
  7. Increased security
  8. More flexible working
  9. Environmental friendly
  10. The cloud is future enabled

There are several ways a small business will find cloud computing advantageous. The upfront costs are minimal as you are essentially renting the service from an IT firm. Subsequent payments are usually on a pay-as-you-go basis, which is ideal for developing businesses.

Cloud computing is fully flexible which means it can be used for everything, from running every day programs like email and Microsoft office to complicated tools which would otherwise only be accessible to much larger companies. The scalable nature of cloud computing makes it ideal for growing companies. Packages begin from two-person bundles and more people can be added or taken away as required. The upper limits of cloud capabilities are practically endless.

Backup & Disaster Recovery

Because it’s not if an incident will happen, but when. We live in an unpredictable world. When you factor all the things that could happen – human error, security breaches, power failure, natural disasters and malicious attacks – it becomes all the more likely that something will happen. It’s simply not viable or acceptable not to be prepared.

Downtime can result in lost revenue but worse than that, your customers can be seriously inconvenienced. Are they going to stick with you if you weren’t able to serve their needs for a few days or even hours? Would you? That’s why we think there’s a powerful case for seeing backup and disaster recovery as an investment, not an expense.

Organizations that are here for the long run. They see backup and disaster recovery as an essential part of their IT strategy. They don’t want their growth plans affected by a failure to plan for the worst. They also realize that a plan is only going to be of value if it’s designed and in place. Good intentions will be too late should an incident happen.

Does this sound like you?

  • You have an increasingly mobile workforce and are concerned about the safety of your data on the go
  • You have a network of offices and you don’t know if there is a consistent process – or any process in place
  • You’ve heard about human error as a major cause of data breach, so you want to invest in some training to help your people be more aware
  • You read about the number of data breach stories and cyber-attacks with concern. You are relieved it hasn’t happened to you (yet) but your luck won’t last forever
  • It’s already happened to you. You weren’t prepared and you never want to go through all that again
  • You don’t have the in-house resources for this – and want to make sure it’s done right.

Enterprise Wi-Fi Installation & Maintenance

Installation of scalable, high-performance Wi-Fi access points and management solutions for home, home offices and small businesses. West Century can install/upgrade your Wi-Fi network with reliable and cost-effective solutions.

Services we provide:

  • Access Point installation and configuration
  • Installation of security gateways and switches
  • Installation and configuration of Wi-Fi remote
    management systems
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Networking Infrastructure

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A reliable network infrastructure is one of the most important investments for any business. West Century uses the top brands in the market, along with professional installation to provide our customers with reliable and dependable infrastructure that fits your business needs.

 

Services we provide:

  • Networking/Server Racks and Cabinets Installation
  • Next-Generation Firewalls Installation and Configuration
  • Switch Installation
  • Patch Panel Installation
  • Structured Cabling/Cable Management